Request Tracker (RT) at University of Sussex
Use RT for all CENTRIM requests. One ticket per request. Bear in mind that information may be visible to other users of the system.
Related content
- How reliable is Request Tracker?
- How reliable is RT? What if I can't use RT?
- When I enter information in RT, who else can see it?
- When I use Request Tracker at University of Sussex — to work with my tickets in the CENTRIM requests queue — who else can see the ticket? Who else can see the queue? Can I see other people's tickets, other departments' queues?
- What should I do with e-mails from the Request Tracker system?
- What should I do with the curiously-titled [sussex.ac.uk #....] e-mails that arrive in my Inbox? There are so many!
